Refund policy

At Naveline, we stand behind our products and offer a 30-day satisfaction guarantee. If something isn’t right, we’re here to help.

Returns

We accept returns within 30 days of delivery for eligible items.

To be eligible for a return:

• The item must be unused, unworn, and in original condition

• The item must be returned in its original packaging

• Proof of purchase is required

Personalized items (including items with custom names, initials, or letters) are final sale and are not eligible for return or refund, unless the item arrives damaged or incorrect.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds are issued to the original payment method

• Please allow 5–10 business days for the refund to appear, depending on your payment provider

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Email Support@naveline.com with:

• Your order number

• Clear photos showing the issue

We will resolve the matter as quickly as possible.

Return Shipping

• Customers are responsible for return shipping costs unless the item is damaged or incorrect

• Original shipping fees are non-refundable